Consumer Information

The role of the Board is to serve and protect the public interest. To assist consumers to make informed choices, the Board provides information from how to pre-arrange before the time of need to how to deal with a complaint.

Consumer Brochures to review or download brochures related to arranging or pre-arranging a funeral.

Complaints to review the process and download the form.
Glossary - definition of commonly used terms in the bereavement sector.

Frequently Asked Questions (FAQ) browse through this section to get an idea of some of the questions frequently asked of the Board.

Consumer Advisories Review latest advisories published by the Board.